Since our origins in 2008 our philosophy has not changed – our mission has always been putting you, our customer, first. Our whole aim is to create the perfect experience for you and your fellow travellers, clients, friends, family or colleagues. Our service is completely bespoke and customisable to your requirements, tastes and budget.
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We thought it best for Alex, the managing director and founder of Northern Secrets Ltd, to tell you a little about the company background in his own words:
Our Company Background
The idea for Northern Secrets came way back in 1999 whilst still at school in Germany. I always knew that running a successful company and bringing visitors to Northern England was my clear ambition. After working in marketing in Aachen (Germany) and a visit to university studying Tourism, Urban Regeneration and Business Management in Newcastle upon Tyne (England), I felt ready for the potentially biggest challenge so far: setting up a business (from scratch)…
Looking at our company background, Northern Secrets was born in 2008 with a simple idea: create memorable vacations, tours and city breaks for you, our clients, to Northern Britain, the country's hidden gem and a completely underestimated part of the world! Therefore it is our mission to putting you at the heart of everything.
Our team of dedicated travel consultants have an abundance of destination knowledge to share. We also only use personally certified tourist guides who understand & share the importance of excellent customer service, flexibility and passion to look after all of your needs throughout your visit making them more a travel companion.
I truly love the work we do - there is nothing more rewarding than sharing our passion, experiences and knowledge to create that inspiring trip for you. Enjoy intimate small group tours, relaxed vacations by coach or indulge in the luxury of a fully customised tour. The choice if yours. You can be as involved as you like in the planning process or simply leave everything to us - giving you ultimate peace of mind.
I am proud of the fact that we can offer such a flexible and personalised service. This is the foundation Northern Secrets Ltd is based on and shall always remain...
Alexander Jacobs, Founder & Managing Director at Northern Secrets Ltd
Today, Northern Secrets Ltd remains independently owned by Alex who, alongside a small dedicated team, continues to work in the daily operations and customer-facing side of the company.
We use our local contacts here in the UK and combine our passion and knowledge for the regions we love to create a memorable experience for you, our guests.
We are there for you from initial enquiry, through planning & reservations all the way to being your local point of contact whilst travelling in Britain.
You will also have that personal touch and feel about anything you do & require with Northern Secrets.
We are proud to be a completely independent travel agent and tour operator and as such we work with a range of travel, tour and accommodation providers to suit your requirements and wishes.
Our philosophy has always been clear to us - do the very best to provide outstanding vacations and trips for our clients (guests). This is all about creating authentic experiences that light you up.
You are the most important element of anything we do! You want your experiences to be memorable, and for your vacations to be all that you dreamed of, and more. We know this... Let us create.
It is a great honour for us to have recently been given that recognition at the annual Group Travel Awards for our work in bringing overseas visitors to our region as well as receiving nominations for Lux Life Magazine's Travel & Tourism Award in 2020 and, three times running, for TH Awards in 2020, 2021 and 2022.
Additionally, we have completed Visit Britain’s BRITAgent program and regularly build up the knowledge of staff & direct travel partners with Continued Professional Development programs.
Our team of local experts continues to travel Britain extensively to be able to always answer your questions and provide advice for your travels ahead.