At Northern Secrets we understand the importance of protecting your money and your vacation.
We would like you to know you can rest assured when making reservations with Northern Secrets Ltd as we include 100% financial protection from insolvency, thus, guaranteeing your travel investment and prepayments every step of the way!
By booking with us, you’ll have the peace of mind that your safety is a priority and your financial security is paramount.
PROTECTING YOUR MONEY
In order to provide you with peace of mind through our Book with Confidence policy, we have partnered with Trust My Travel, one of the worldwide most respected travel associations, to comply with all EU Package Travel Regulations – even post Brexit!
Our unique membership number with Trust My Travel is TMT58665.
We want you to feel completely taken care of – that includes your finances. To find out more about our financial partners, please visit their websites on https://tmtprotects.me/.
JOURNEY IN SAFE HANDS
In accordance with "The EU Package Travel, Package Holidays and Package Tours Regulations 1992", all passengers booking with Northern Secrets Ltd are fully protected for the initial deposit and subsequent balance of all monies paid to us by credit card or bank transfers.
This includes repatriation*, if required, arising from cancellation or curtailment of your travel arrangements due to the unlikely insolvency of Northern Secrets Ltd for:
- all non-flight inclusive packages commencing and returning to the UK
- all ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website (subject to the terms of the insurance policy)
Should you wish to book your cruise vacation (e.g. around the British Isles) with us, you can do so in the knowledge that we are certified members of Cruise Lines International Association which includes extensive training & continued professional development to give you the highest standards of customer care and pass on our cruise line knowledge.
*this insurance will not cover repatriation to the country of origin for the passengers outside of the EU
OUR FLEXIBILITY PROMISE
We love helping you connect to unique destinations and each other but understand you may have concerns about booking a vacation right now.
This is where Our Flexible Promise comes in. It’s our way of reassuring you that when you’re ready to travel again, we’ll make sure it’s as safe as possible. So dream on. Make plans. Let's look forward to exploring these wonderful regions of Northern Britain!
We are giving you total flexibility - book any vacation with us through April 30, 2021 and, should you need to cancel, you can take a Future Travel Credit (valid until December 2022) for any cancellation fees up to 14 days prior departure date & receive a full refund of any additional payments made to the original payment method.
So sit back, enjoy a cup of tea, relax and begin to dream. of your next trip.
PROTOCOLS FOR A NEW NORMAL
At Northern Secrets, the safety & health of our guests are always of paramount importance to us.
As well as us, our partners in accommodation, transport companies, tourist guides & attractions all play a vital role in keeping you healthy during our trips & tours. It is our duty to be pro-active in any health & safety measures, which is why we have created new health protocols to be implemented by us & our suppliers to ensure all guests experience the very best we have to offer - in a safe and healthy way.
As before, our focus is on quality and enriched experiences for you in an authentic and sustainable way. This position is strengthened by the outbreak in 2020 and, moving forward, plays an even stronger role in all tours we create for our customers.
We are constantly updating our protocols following the health crisis in 2020 and are very happy to keep you informed throughout. For further information & our detailed plan to keep you safe, please click here, for our risk assessment click here & for our official Visit Britain / Visit England tourist board Good to Go accreditation certificate, please click here.
TRAVEL AWARE GUIDANCE
Please visit the following websites for advice on your (potential) onward travels outside the UK or regarding any of our tours that will take you beyond the UK.
The Foreign and Commonwealth Office (FCO) provide the latest travel advice by country including safety and security, entry requirements, travel warnings and health.
For the latest FCO advice please refer to www.gov.uk/travelaware.
Current travel health information can be found by visiting www.travelhealthpro.org.uk a resource set up by the Department of Health.
The advice can change on all sites so please check regularly for updates.
OUR FAIR PRICING POLICY
All our tours are tailored with only one thing in mind - you! We fully understand that every person or group has different tastes, levels of interest, time and budgets. We operate a personalised Fair Pricing Policy to ensure you, our guests, are completely satisfied with your holiday and encounter no extra hidden charges (e.g. for visits to attractions).
Additionally we also promise to never profit from single supplements and only charge the extra cost of having a single room (often we can offer single rooms at no extra cost).
It is a great honour for us to have recently been given that recognition at the annual Group Travel Awards for our work in bringing overseas visitors to this fantastic region as well as receiving the nomination for Lux Life Magazine's Travel & Tourism Award 2020.
Additionally, we have completed Visit Britain’s BRITAgent program and regularly build up the knowledge of staff & direct travel partners with Continued Professional Development programs.
Our team of local experts continues to travel Britain extensively to be able to always answer your questions and provide advice for your travels ahead.