Book with confidence
Peace of mind, from start to finish
Planning a journey should be exciting, not uncertain. At Northern Secrets, clear information, professional standards and dependable support are part of every arrangement we make.
From the moment you book until you return home, we want you to know who you’re dealing with, what to expect and that the details of your journey are being properly looked after.
Travel with confidence
The standards behind every booking
Good travel depends on what happens behind the scenes. These principles underpin the way we plan, book and deliver our journeys.
Financial protection
Your booking is made with appropriate financial protection in place, providing reassurance for the money you entrust to us.
Clear & transparent
We provide clear proposals, booking information and terms so you understand what is included and what to expect.
Support
Our team remains available before and during your journey, with people on the ground and trusted local contacts should plans need attention.
Trusted partners
We work with carefully selected accommodation providers, guides, transport companies and local specialists chosen for their quality, reliability and professionalism.
Your money protected
Financial protection you can rely on
Northern Secrets provides financial protection for qualifying bookings through International Passenger Protection (IPP), a specialist provider of financial protection to the travel industry. This is designed to safeguard customer monies in the event of our financial failure.
Full details of the protection applying to your booking will be provided with your booking documentation and are subject to the applicable terms, conditions and exclusions.
No unnecessary surprises
Clear from the beginning
Before you book, we’ll set out your proposed arrangements, what’s included and the price of your journey. Our booking terms explain the contractual details, while our team is available to answer questions before you commit.
As your journey develops, we’ll keep you informed of the arrangements we’re making and provide the practical information you need before you travel.
With you along the way
Support doesn't stop when you depart
Our team works alongside an established network of professional guides, driver-guides, historians, researchers and local specialists. These long-standing relationships allow us to bring the right people into each journey while keeping planning and delivery personal.
